Mediation is a process of negotiating with the assistance of a neutral third party; a resolution cannot be reached unless all sides agree.
A mediator does not issue legal orders, find fault, or make determinations of facts in a case. Instead, a mediator helps the parties to reach an agreement or settlement by aiding them with communications, obtaining relevant information, and developing options so that the parties can agree upon a mutually beneficial resolution. Most disputes are successfully resolved and often the parties will enter into a written settlement agreement.
Persons who participated in the mediation process usually report a higher degree of satisfaction with mediation than with arbitration or traditional court processes because they can control the outcome and be part of the resolution.